Practice Policies

• Payment is due at the time of booking or by the start of the session.

• Payment methods accepted: ACH transfer, Stripe, or Square.

• Late payments: 10% late fee applies to unpaid invoices after 7 days.

• Accounts 30+ days overdue may result in paused services.

• Accounts 60+ days overdue may be sent to collections if unresolved.

• Session receipts are available upon request.

• You may reschedule a session at no cost if done at least 24 hours in advance.

• If you cancel with less than 24 hours’ notice but can reschedule within the same week, no fee will be charged.

• If rescheduling is not possible within the same week, a $50 late cancellation fee will apply.

• No-show sessions (missed without notice) are charged at the full session rate.

• Frequent cancellations may result in paused services.

• Payments for completed sessions are non-refundable.

• Prepaid sessions or packages may be refunded if canceled at least 24 hours before services begin.

• Refunds will exclude any processing fees charged by Stripe or Square.

• If RRTS must cancel services, all unused session fees will be refunded.

• Refunds do not apply to late cancellation or no-show fees.

• RRTS provides non-clinical peer support services.

• Services focus on emotional wellness, resilience-building, mindset support, and personal growth.

• Peer support is not counseling, psychotherapy, or medical treatment.

• No diagnosis, medication management, or clinical documentation is provided.

• Clients experiencing a mental health crisis or suicidal intent will be referred to emergency or crisis resources.

• Conversations in peer support sessions are confidential and private.

• RRTS does not record sessions.

• Information will only be shared with your written permission, unless required by law.

• Limits to confidentiality include:

– Threats of harm to self or others

– Abuse or neglect involving a minor, disabled person, or elder

– Court order or legal obligation

• Email and virtual communication are not 100% risk-free; secure methods are used whenever possible.

• RRTS does not provide crisis or emergency services.

• If you are in crisis or feel unsafe, contact one of the following immediately:

– 988 (National Suicide & Crisis Lifeline – 24/7)

– Text HOME to 741741 (Crisis Text Line – 24/7)

– 911 for immediate safety/emergencies

– Local emergency room

• Peer support sessions are not appropriate for active crisis intervention.

• If a crisis occurs during a session, appropriate emergency services may be contacted to ensure safety.